Customer Care:

1. Request reception
2. Reception of claims and repair requests.
3. Reception of inquiries regarding products and services (Help Desk)
4. Telephone tracking of the solution offered to claims and requests
5. Post-sale and post-claim satisfaction surveys.
6. Telephone contacts for trade relationship purposes.
7. Reports on inquiries, claims and pending requests.
8. Reports evidencing response advertising fulfillment.
Marketing channel Support (Trade Relations)

1. Reception of requests, applications, etc. from the channel
2. Reception, processing and control of claim solutions
3. Reception of inquiries about trade conditions, terms, routes and other information that may be delegated.
4. Reception of technical inquiries (Help Desk)
5. Tracking of channel activities
6. Satisfaction, participation surveys
7. External Audits to determine the channel attention level through the Mystery Shopper.
8. Training of teleoperators of the customer company and of its marketing channels
9. Telephone contacts in order to keep in touch with the channel.
10. Channel support in the assistance of its own customers
Telesale:

1. Proactive telephone tracking of Direct Marketing actions.
2. Reception of requests or inquiries related to Direct Marketing actions.
3. Special catalog services: reception, authorization, deliveries, etc.
4. Specialized reception of reservations for shows and events with coordination of ticket delivery.
Collection:

1. Telephone calls reminding maturity dates.

2. Preventive invoice tracking.

3. Activation of collection process with daily status reports.
Sales Force Support:

1. Reception of Direct Marketing calls to arrange interviews with the customer company's salesmen.

2. Mailing follow-up calls to arrange interviews with the customer company's salesmen.

3. Arrangement of interviews with individual schedule, by region or time shifts, or global interviews for the available staff.

4. Updating of company lists identifying contacts according to their influence level in purchase decisions.

5. Prequalification or prospecting of potential clients.

6. Processing of interviews in stages for productivity report generation.

7. Reception of salesmen's requests, claims and inquiries, thus simplifying their solution.
Market Research:

1. Instant opinion surveys in critical situations, with same-day response.
2. Post-sale satisfaction surveys.
3. Services satisfaction surveys.
4. Full telephone field of qualitative and quantitative surveys for market research companies.
Overflow compensation:

Reception of calls in those cases in which the usual reception capacity of the customer company's call center is surpassed.
In-house teleoperators :

universal teleservicios provides staff specialized in telephone assistance and telesale to perform tasks at the customer company's own facilities. All these services include a daily, weekly and monthly report, as appropriate, of the management results, with the possibility of on-line access in order to visualize the results directly form a PC at the customer company.
Training of teleoperators and supervisors:

universal teleservicios' trainers and managers offer to transfer their knowledge and expertise to customer companies' assistants through various specialized courses, which are characterized by the dynamic interaction of the participants who thus incorporate real skills.

Besides, universal teleservicios offers the most complete support to strengthen your Database Marketing by means of services comprising:
1. Search of lists of possible clients, with reliable and authorized sources.
2. Lists cleanup (normalization and depuration)
3. Lists deduplication.
4. Database administration (campaign monitoring, subscriber systems and continuity catalogs).
5. Segmentation and predictive modeling analysis in database.